Refunds
Refunds for Overpayments
MedWise has begun issuing reimbursement for past services where funds collected exceeded pricing. If you are eligible for this reimbursement, you will receive communication (text, email, etc.) from US Bank requesting more information.
If you have received this communication, it is valid and will be process for payment following patient confirmation of contact information and/ or bank details.
Refunds will be processed via Zelle, ACH, or Check.
Refund FAQs
Why did I receive a refund from MedWise?
MedWise issues refunds when payments received exceed the cost of services after insurance processing and account review. If your account shows an overpayment, a refund is issued for the remaining balance.
How will I know if I am eligible for a refund?
If you are eligible, you will receive a secure communication (text or email) from US Bank on behalf of MedWise with instructions for selecting your preferred payment method. There are some instances where we do not have an e-mail on file. If there is no e-mail on file we will issue a check to the address that we have on file.
Why did I receive a message from US Bank?
MedWise partners with US Bank to securely deliver patient refunds. The message you receive provides access to a secure payment choice website where you can select how you would like to receive your refund.
What refund payment options are available?
Eligible patients may choose to receive refunds by:
- Zelle®
- Direct bank deposit
- Check by mail
- Available options are presented in the secure payment choice website.
Do I need to create a profile to receive my refund?
Creating a profile is optional. A profile allows you to save your payment preference for any future refunds. You may also select a payment method without creating a profile.
How long does it take to receive my refund?
Timing depends on the payment method selected:
Electronic payments (Zelle or bank deposit): typically within a few days
Check by mail: approximately 10–14 days
What if my contact information has changed?
You may update your contact information in the secure payment choice website when selecting your refund method. If you cannot access the message, please contact refunds@medwiseuc.com for assistance.
What if I do not select a payment method?
If a payment method is not selected, MedWise will issue a refund by check to the mailing address on file.
Why was there an overpayment?
Overpayments may occur when payments are made before insurance claim processing is finalized or when multiple payers contribute to the same service. MedWise reviews accounts and issues refunds when an overpayment is identified.
US Bank wants me to provide my Account ID - How do I know what to use?
You Account ID is a unique identifier that MedWise uses as your Patient Number. Typically you will not know this number. If you do not know your patient ID you will want to click “Text me a Validation code”. You will then enter the code that is text to you and enter your first and last name.
I received multiple emails; Does this mean I may have multiple refunds?
Yes, If you received multiple emails this means you have more than one refund due to multiple clinic visits. If you create a profile when submitting your information, instead of using a guest profile, you will only have to do this once. This will allow all of the refunds to be processed the same way.
